Refund Policy
3-day money-back guarantee and refund conditions
Image Narration ("we," "us," or "our") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our AI-powered image narration services.
Important Note
- We offer a 3-day money-back guarantee for first-time purchasers
- Our website serves global users, and the refund policy is subject to translation accuracy. If there are any discrepancies between the refund policy and the original English version, the original English version ("Refund Policy") shall prevail.
3-Day Money-Back Guarantee
We offer a 3-day money-back guarantee for all first-time purchases of our paid plans.
Eligibility Requirements:
- First-time purchase only
- Request must be submitted within 3 days of purchase
- Less than 20% of purchased credits have been used
- No previous refund history on the account
Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- More than 20% of purchased credits have been used
- Free trial credits, promotional credits, or bonus credits
- Purchase made more than 3 days ago
- Accounts suspended for violating our Terms of Service
- Users who have previously received a refund
How to Request a Refund
- Email us at support@imagenarration.com with "Refund Request" in the subject line
- Include your purchase email,purchase date, and reason for the refund request.
- We will review your request within 1-3 business days
- Approved refunds are processed within 5-10 business days to your original payment method
Last updated: September 24, 2025
The final interpretation of this Refund Policy shall be reserved by Image Narration.